Shipping policy

Shipping Policy

Thank you for your patronage and for your understanding of our production process. Every House of Mózaic piece is made with intention, and we ask the same patience of you that we give to the work.

Processing & Dispatch

New orders enter processing within 24–48 hours of being placed. In-stock pieces typically ship, with tracking, within 48–72 hours of processing. You will receive a shipping confirmation with tracking details once your order is on its way.

Shipping rates are calculated by destination and are shown in full at checkout before you complete your purchase.

Made-to-Order Pieces

Certain pieces are made to order, and this will be clearly indicated on the product page. Because each of these pieces is crafted individually after your order is placed, it enters our production queue and is given the time and attention it requires.

Made-to-order production takes between 3 and a maximum of 16 weeks (112 days) from the date of order, after which your piece ships with tracking. We do not rush the work, and we do not restock — each piece is made once, for you.

International Orders, Customs & Import Duties

We ship worldwide. Please note the following for orders shipped outside the United States:

International orders may be subject to customs duties, import taxes, and broker or handling fees charged by the courier or your local customs authority upon delivery. These charges are set by your destination country, are the responsibility of the customer, and are not included in your order total or shipping cost.

These fees are outside of our control and are non-refundable by House of Mózaic. If you are unsure whether duties may apply to your order, we recommend checking with your local customs office before purchasing. Refusing a delivery to avoid customs charges does not qualify for a refund, and any return shipping or fees incurred remain the responsibility of the customer.

Lost, Delayed, or Stolen Shipments

Once a package leaves our facility and enters the carrier's network, delivery is handled by the shipping carrier. House of Mózaic is not liable for packages that are lost, delayed, misdelivered, or stolen in transit, as referenced in our Terms of Service. If an issue arises with your shipment, please contact the carrier listed on your tracking number, and reach out to us at contact@houseofmozaic.com so we can assist where possible.

Questions

For any question about your order or shipment, contact us at contact@houseofmozaic.com and we will be glad to help.