Refund policy

Return & Refund Policy

All sales at House of Mózaic are final. Because our pieces are produced in limited quantities and many are made to order, we do not accept returns or exchanges.

Made-to-Order & Production Timeline

Made-to-order pieces enter our production queue upon purchase and may take between 3 and a maximum of 16 weeks (112 days) to complete and deliver. Orders placed within this maximum production threshold are not eligible for refund on the basis of production time. Only in the event that an order surpasses its stated maximum production and delivery window will a refund be considered. Production takes up to 16 weeks before shipping. All sales are final.

Issues With Your Order

If there is an issue with the piece you received, please contact us through our contact page or at contact@houseofmozaic.com, and we will be glad to work with you to resolve it.

Shipping-Related Issues

If an item is lost, misdelivered, or stolen during shipping, House of Mózaic does not claim liability, as referenced in our Terms of Service. Please contact the shipping carrier attached to your tracking number to address the issue, and let us know at contact@houseofmozaic.com so we can support you.

Order Accuracy

Please review all product details carefully before completing your purchase. Any return or exchange arising from customer error is at the customer's expense, and all policies above remain applicable.

Questions

For assistance, contact us at contact@houseofmozaic.com.